Frequently Asked Questions (FAQ) for Blaze Box
What is Blaze Box?
Blaze Box, offered by Blunt Btch Studio Ltd., is your premier subscription service for high-quality cannabis accessories. Our service is designed to enhance your smoking ritual with premium, cannabis-related accessories and supplies, ensuring a delightful experience. Don't worry - you know what kind of items you will receive in each box, but brands vary to spread the love, and who doesn't like trying something new?
What do I agree to by subscribing to Blaze Box?
By subscribing, you affirm that you are of legal age (19/21+ depending on your location) and that you comply with local laws regarding the purchase and ownership of cannabis accessories. Note that no actual cannabis is included in any of our shipments.
When are Blaze Boxes shipped?
All subscription boxes are dispatched during the last week of each month. This ensures you receive your new and exciting selections in time to enjoy the following month.
How can I track my order?
Once your shipping label is created, you'll receive tracking information via email. Actual shipment occurs shortly after, and you should allow 24-48 hours after shipment for tracking updates. If there's no movement for 7 business days after receiving tracking info, contact us at hello@bluntbtch.com.
What are the shipping rates?
Shipping rates are calculated at checkout based on the item's size, weight, and destination.
Can I change my delivery address?
Address updates are not guaranteed once a tracking number is assigned. If an update is necessary, please contact us immediately.
How can I cancel my subscription?
You may cancel your subscription at any time. However, if your order is already in transit or the shipping label has been printed, your cancellation will take effect the following month.
What if my package is lost or stolen?
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Lost Packages: If no progress is made on tracking after 10 days (domestic) or 14 days (international), contact us.
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Stolen Packages: If your package is marked as delivered but not received, wait 20 days before contacting us to file a claim.
What should I do if my item arrives damaged?
For items received damaged, please send photos of the damaged items and packaging to hello@bluntbtch.com. We handle these issues on a case-by-case basis, subject to inventory availability.
What about international orders?
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Customs and Duties: You are responsible for all customs fees and duties. Please consult your local customs office for details.
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Seized Items: If items are seized by customs, we will refund the product cost minus shipping.
Are there additional services available?
Shipping Protection is automatically added at checkout and is highly recommended. You may opt out, but replacements are not guaranteed without protection.
What is the subscription cut-off date?
To ensure you receive next month's Blaze Box, make sure to sign up by the 20th of each month. Subscriptions initiated after this date will begin with the following month's box.
How do I contact customer support?
Should you need any assistance, please don’t hesitate to reach out to our support team at hello@bluntbtch.com.
Why choose Blaze Box?
At Blaze Box, quality and customer satisfaction are our top priorities. We are dedicated to providing a hassle-free experience with a curated selection of premium cannabis accessories each month.
Thank you for choosing Blaze Box! Enjoy your subscription and the elevated smoking experiences it brings.
Frequently Asked Questions (FAQ) for Blunt B*tch Apparel
What is Blunt B*tch Apparel?
Blunt B*tch Apparel, part of Blunt Btch Studio Ltd., specializes in fashion items inspired by cannabis culture. We focus on sustainability by creating products on demand, which reduces overproduction and waste. Thank you for supporting our eco-friendly approach.
How long will it take to process my order?
Our processing times vary for each item. Most in-stock orders ship within 10 business days after your order is placed, unless stated otherwise. Please check the specific details of your order for expected delivery times.
How can I track my order?
Once your package has shipped, you will receive tracking information via email. Please allow 24-48 hours for the tracking information to update. If there is no movement on your tracking status for more than 10 business days after receipt, please contact us at hello@bluntbtch.com.
What if my order hasn’t moved in a while?
If your tracking status hasn't updated for more than 10 business days, please get in touch with us at hello@bluntbtch.com. We're here to help ensure your order reaches you.
Can I return or get a refund on my order?
We strive for complete customer satisfaction but do not offer returns or refunds unless items arrive damaged or defective. If there’s an issue with your order, please contact us immediately at hello@bluntbtch.com so we can make it right.
What should I do if my item is damaged or defective?
Please inspect your order upon reception and if the item is defective, damaged, or if you receive the wrong item, contact us right away. We will evaluate the issue and work quickly to resolve it.
Are international orders subject to taxes and duties?
Yes, customers are responsible for all taxes and duties imposed by their country of residence. Blunt B*tch Apparel is not responsible for packages held by international customs agencies. Please consult your country's customs office for more details.
How do I contact customer service?
For any inquiries not addressed in this FAQ, please email us at hello@bluntbtch.com. Our team is available Monday through Friday, except on statutory holidays.
Why choose Blunt B*tch Apparel?
At Blunt B*tch Apparel, we are committed to providing stylish, high-quality apparel while supporting environmental sustainability. Your satisfaction and support help us continue our mission to reduce overproduction in the fashion industry.
Thank you for choosing Blunt B*tch Apparel. We look forward to serving you again soon!
Still have questions?
Please don't hesitate to reach out, we are always here to help!
Kelowna, BC, Canada